BUSINESS PROCESS REENGINEERING view engagement summaries

Our approach to performing Business Process Reengineering is built upon a customized methodology that we developed and have successfully applied at dozens of California State Government agencies and departments over the past twenty 20 years. Key elements of this approach are outlined below:

• Development of a Current State Profile of program operations based on reviews of available background materials, input from management and staff, and compilation and analysis of workload, workflow, staffing and performance measurement data
• Critical review of existing business processes and enabling organizational, staffing, and technology support capabilities
• Conduct of supplemental research and analysis of key issues and potential improvement opportunities
• Development of a Future State Vision that sets forth the outcomes to be achieved from reengineering of the agency's business processes
• Identification and assessment of alternative improvement strategies to guide migration toward the Future State Vision and selection of a preferred alternative improvement strategy
• Development of an integrated portfolio of improvement initiatives and accompanying schedule for implementation.

Additionally, we are frequently asked to assist our clients in implementing recommended improvements. Our implementation assistance services typically include providing assistance with briefings and presentations to oversight and control agencies, internal staff, and stakeholder interest groups, facilitating or supporting improvement teams established to implement selected initiatives, preparing legislative and Budget Change Proposals (BCPs), and assisting management in ongoing program performance monitoring and improvement portfolio management activities.

ENGAGEMENT SUMMARIES FOR BUSINESS PROCESS REENGINEERING

California State Board of Equalization - Tax Return Processing Assessment and Reengineering

Department of Motor Vehicles, Driver Safety Program Assessment

California Department of Consumer Affairs, Bureau of Private Postsecondary and Vocational Education

California Department of Pesticide Regulation, Organizational and Budget Restructuring

California Department of Consumer Affairs, Contractors State License Board, Licensing Program

California Department of Consumer Affairs, Medical Board of California, Enforcement and Diversion Programs

California Department of Consumer Affairs, Dental Board Enforcement Program Monitor

California Department of Consumer Affairs, Contractors State License Board, Enforcement Program

California Public Employees' Retirement System, Human Resources Division

California Public Employees' Retirement System, Actuarial and Employer Services Division

California Department of General Services, Office of Small Business Certification and Resources, Small Business Certification Program

California Office of Criminal Justice Planning, Criminal Justice Specialist Workload and Staffing Study

California Franchise Tax Board, Operations Branch, Technology and Administrative Services Sections

California Franchise Tax Board, General Services Bureau

California Public Employees' Retirement System, Operations Support Services Division

California Department of Boating and Waterways, Vessel Registration Study

California Department of General Services, Procurement Division (Procurement 2000)

California Department of General Services, Procurement Division, Office Machine Repair Service Program

California Department of Consumer Affairs, Bureau of Automotive Repair, Field Operations Division

California Department of Industrial Relations, Division of Workers Compensation

Department of Consumer Affairs, Contractors State License Board, Enforcement Program

California Department of Consumer Affairs, Board of Medical Quality Assurance and Allied Health Licensing Programs

California Energy Commission, Siting and Environmental Protection Division, Power Plant Compliance Monitoring Program

California Department of General Services, Office of Real Estate and Design Services

California Bureau of State Audits, Ftb, Edd, and Boe Consolidated Cashiering

California Department of Education, Department-Wide Office Support Services

California Employment Development Department, Office Services Group

California Department of Consumer Affairs, Board of Medical Quality Assurance, Enforcement Division

California Department of Corrections, Department-Wide Correctional Counselors

California Department of Corrections, Department-Wide Personnel Offices

California Department of Veterans Affairs, Division of Farm and Home Purchases

California Office of Statewide Health Planning and Development, Division of Facilities Development and Financing

California Department of Education, Office of Food Distribution, Statewide Food Distribution Program

California State Treasurer's Office, Tax Credit Allocation Committee, Compliance Workload Analysis

California State Board of Equalization, Registration Reengineering Assessment

California Public Employees' Retirement System, Office of Public Affairs, Organizational Development

California Department of General Services, Office of Information Services, Statewide Edp Education Program Assessment

California Department of Transportation, Division of Mass Transportation, Rideshare Program Assessment

California State Teachers' Retirement System, Organizational Restructuring

California Highway Patrol, Forensic Accounting Services

California Department of Justice, Office of The Attorney General, Sunrise Energy Forensic Accounting and Litigation Support Services

California Energy Commission, Ethanol Plant Forensic Accounting Services

California Department of Conservation, State Salvage Forensic Accounting and Litigation Support Services

California Public Utilities Commission, Bart Fire Safety Project Assessment

California Pollution Control Financing Authority, Small Business Assistance Fund Program Management

California Student Aid Commission (Ed Fund), Organizational and Budget Restructuring

City of Santa Rosa, Department of Public Works, Reengineering Assessment

Nevada State Contractors Board, Licensing and Enforcement Program Assessment

Oregon Public Employees' Retirement System, System Design and Process Reengineering

Associated General Contractors of California, Inc., Organizational Development

California Copy, Inc., Reengineering Assessment

Cvs Optical Laboratories, Manufacturing Reengineering Assessment

Fairchild Camera and Instrument, Digital Division, Semiconductor Manufacturing Reengineering

Fairchild Camera and Instrument, Digital Division, Manufacturing Maintenance Reengineering

Fairchild Camera and Instrument, Digital Division, Engineering Project Management

Foote Cone & Belding, Production and Financial Control Process Reengineering

Jason & Son, Manufacturing Reengineering

Norton Company, Abrasive Materials Division, Maintenance Process Reengineering

Rexnord, Inc., Roller Chain Division, Manufacturing Reengineering